Australia's Trusted Network Consultants

Enterprise Networks,
Delivered with Precision

Steadfast Networks partners with your organisation to design, implement, and optimise Cisco and Microsoft unified communications — from voice infrastructure to intelligent contact centres.

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20+ YearsCisco networking expertise
Cisco CCIE CertifiedInternetwork Expert
End-to-End SecuritySecurity Embedded in Every Solution
Cisco Webex & MS TeamsUnified Communications Specialist
20+
Years of Experience
CCIE
Cisco Expert Certified
4
Core Service Offerings
24hr
Response Commitment
What We Do

Specialised Solutions for Modern Enterprises

From migration planning to full deployment, we deliver reliable unified communications infrastructure your teams depend on.

Cisco & MS Teams Unified Communications

Seamless voice calling infrastructure across Cisco and Microsoft Teams environments — designed for reliability and scale.

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Webex Contact Center Professional Services

Expert implementation and optimisation of Cisco Webex Contact Center — end-to-end delivery for enterprise customer experience.

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Cisco Webex Calling

Cloud-native calling solutions that replace legacy PBX systems with a scalable, fully managed Webex Calling platform.

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Cisco Webex Customer Assist

AI-powered customer engagement tools that streamline support, reduce handle times, and elevate the customer experience.

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Why Steadfast Networks

A Partner Built on Expertise and Trust

We bring two decades of hands-on engineering, certified expertise, and vendor relationships to every engagement.

EXPERTISE

CCIE Certified Leadership

Our director holds Cisco's most prestigious certification — Internetwork Expert — ensuring every solution is engineered to the highest standard.

SECURITY

Security-First Thinking

Security is built into how we design every solution — from architecture and access controls to resilience, risk reduction, and long-term maintainability.

EXPERIENCE

20+ Years in the Field

From legacy infrastructure migrations to greenfield Webex deployments, we've delivered mission-critical communications projects across Australia.

ADVISORY

Independent Trusted Advisor

We put your needs first. Our advice is always guided by what fits your organisation — not what generates the most revenue for a vendor.

SUPPORT

Responsive & Accountable

Based in Sydney, we respond within 24 hours and are committed to post-deployment support that ensures your investment continues to perform.

Trusted Technology Partners

Responding within 24 hours

Ready to Transform Your Communications Infrastructure?

Speak with a certified Cisco expert about your network and unified communications goals.

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Our Services

Unified Communications & Contact Centre Solutions

Comprehensive professional services across Cisco and Microsoft's leading collaboration and communications platforms.

Cisco & Microsoft Teams

Unified Communications & Voice Calling

Enterprise voice calling remains the backbone of business communications. Steadfast Networks specialises in designing and deploying unified communications environments that seamlessly integrate Cisco and Microsoft Teams voice calling — whether you're modernising a legacy PBX or building cloud-first infrastructure.

We assess your current environment, define a migration path, and deliver a robust, resilient voice platform that meets compliance, availability, and quality standards.

  • Cisco Unified Communications Manager (CUCM) design and deployment
  • Microsoft Teams Direct Routing and Calling Plans
  • Cisco-to-Teams interoperability and hybrid environments
  • PSTN connectivity and SIP trunk configuration
  • Call quality monitoring, diagnostics, and optimisation
  • User migration and adoption support
  • Site survivability and high availability design
Voice Infrastructure That Works
Reliable, enterprise-grade voice calling designed for uptime, quality, and growth — across Cisco and Microsoft ecosystems.
Cisco CUCM  MS Teams Direct Routing  SIP Trunking
Professional Services

Webex Contact Center — End-to-End Delivery

Cisco Webex Contact Center is a cloud-based, omnichannel platform that transforms how organisations engage with customers. Steadfast Networks delivers the full professional services lifecycle — from requirements gathering and architecture through to implementation, testing, and post-go-live support.

With deep hands-on experience across WxCC tenants, we ensure your contact centre goes live on time, performs reliably, and evolves with your business needs.

  • Webex Contact Center (WxCC) tenant provisioning and configuration
  • Flow designer / IVR scripting and call routing logic
  • Agent desktop customisation and workflow design
  • CRM integrations (Salesforce, ServiceNow, Microsoft Dynamics)
  • Reporting, analytics, and supervisor dashboards
  • Omnichannel: voice, chat, email, and social media routing
  • Migration from legacy Cisco UCCX / UCCE environments
Deliver Exceptional Customer Experiences
Purpose-built Webex Contact Center implementations that empower agents and delight customers — from Day 1.
WxCC Cloud  Flow Designer  Omnichannel
Cloud Calling

Cisco Webex Calling

Webex Calling is Cisco's cloud-delivered PBX platform — purpose-built for organisations ready to move beyond on-premises telephony. Steadfast Networks guides businesses through every phase of a Webex Calling deployment, from readiness assessment to full production rollout.

Whether you're replacing ageing CUCM infrastructure or expanding to remote and hybrid workers, we configure and deliver a calling platform that's scalable, secure, and simple to manage.

  • Webex Calling organisation setup and number management
  • Local gateway (CUBE) configuration for on-premises PSTN
  • Cisco MPP and 8800 series IP phone deployment
  • Hunt groups, auto-attendants, and call queue configuration
  • Webex App softphone rollout for remote and hybrid workers
  • Migration from Cisco CUCM to Webex Calling cloud
  • Calling licence management and provisioning
Modern Calling in the Cloud
Replace legacy PBX systems with a flexible, cloud-native Webex Calling platform — always on, always managed.
Webex Calling  CUBE Gateway  Cloud PBX
AI-Powered Engagement

Cisco Webex Customer Assist

Webex Customer Assist brings intelligent, AI-powered customer engagement to organisations that need more than a basic call queue. It provides real-time agent guidance, automated customer self-service, and analytics that drive continuous improvement in customer outcomes.

Steadfast Networks implements Webex Customer Assist as a standalone solution or as part of a broader contact centre transformation — ensuring it integrates cleanly with your existing telephony and CRM platforms.

  • Webex Customer Assist provisioning and flow design
  • AI-powered IVR self-service and virtual agent configuration
  • Real-time agent assist with knowledge base integration
  • Queue management, SLA dashboards, and reporting
  • Integration with Webex Calling and Contact Center
  • Supervisor monitoring and live coaching tools
  • Ongoing optimisation and support services
Smarter Customer Engagement
AI-assisted tools that help agents respond faster, resolve issues on first contact, and keep customers satisfied.
AI Assist  Virtual Agent  Real-Time Analytics

Not Sure Which Solution Fits?

Our consultants will assess your environment and recommend the right path forward — no commitment required.

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Contact Us

Let's Start a Conversation

Whether you have a project in mind or just want to explore your options, our team is ready to help within 24 hours.

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Get in Touch

Reach us directly or visit our office in North-West Sydney.

Office Address Steadfast Networks 25 Marwan Avenue Tallawong, NSW 2762 Australia
Phone +61 401 416 191 +61 449 160 037
Email sales@steadfastnetwork.com.au
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About Steadfast Networks

Two Decades of Network Excellence in Australia

Steadfast Networks was founded on a simple belief: Australian businesses deserve access to the same calibre of network consulting as the world's largest enterprises — delivered by people who are genuinely invested in outcomes.

We are a boutique consultancy with senior-level expertise in Cisco and Microsoft unified communications, contact centre, and network infrastructure. Every client engagement is led by our founder — a certified Cisco expert with over 20 years of experience and an academic background in cyber security.

SN

Director & Principal Consultant

Steadfast Networks Pty Ltd
CCIE — Internetwork Expert M.Cyber Security — UNSW Cisco Unified Comms Webex Contact Center 20+ Years Experience
A Message from Our Director
"I started Steadfast Networks because I saw too many businesses left with poorly designed communication systems — and too few advisors willing to put their client's needs above a vendor's sales target."

Over the past two decades, I have had the privilege of working across some of Australia's most complex network environments — from large-scale enterprise migrations to greenfield contact centre deployments for organisations that rely on communications to serve their customers every single day.

My journey began in the field, building real networks and solving hard problems. Over time, I invested in formal credentials — earning the Cisco Certified Internetwork Expert (CCIE) designation, which represents the highest level of technical achievement in the Cisco certification programme, and later completing a Master of Cyber Security at the University of New South Wales.

These qualifications aren't credentials on a wall. They reflect a commitment to understanding systems deeply — and to giving you advice that is grounded in rigorous expertise, not guesswork.

At Steadfast Networks, we work the way I believe a trusted advisor should: honestly, precisely, and always with your organisation's long-term success in mind. Whether you're migrating to Webex Calling, deploying a contact centre, or rethinking your entire communications strategy, I would be proud to be your partner in that journey.

— Director, Steadfast Networks

Cisco CCIE — Internetwork Expert Cisco's most prestigious technical certification, held by fewer than 3% of networking professionals worldwide. A testament to depth of expertise, not just breadth.
Master of Cyber Security — UNSW Sydney Academic grounding in security architecture and risk management from Australia's leading technical university, applied directly to every network design.
Independent Trusted Advisor No vendor bias. No sales targets. Our recommendations are always tailored to what is right for your organisation — not what is most convenient for a product line.
Senior-Led, Boutique Practice Every engagement is led and delivered by senior-level consultants. You will never be passed to a junior resource — your project receives expert attention throughout.
20+ Years of Hands-On Delivery Spanning enterprise, mid-market, and public sector clients — our experience covers the full spectrum of Cisco and Microsoft communications environments in Australia.
Our Values

How We Work

The principles that guide every project we take on — and every relationship we build.

Transparency

We are direct with our clients about what is possible, what it will cost, and what it will take. No hidden agendas, no oversold promises.

Accountability

We own our work from scoping to delivery. When challenges arise, we work through them — not around them.

Excellence

We hold ourselves to the standards our certifications demand. Good enough is not our benchmark — we build for reliability, longevity, and performance.

Partnership

We treat every client relationship as a long-term partnership. Your success is our success, and we stay invested well beyond go-live day.

Security-First

Every solution we design considers the security implications — not as an afterthought, but as a foundational requirement embedded from the start.

Continuous Improvement

Technology evolves. We stay current with Cisco and Microsoft platforms so our clients always benefit from best-current-practice solutions.

Work with Australia's Trusted Network Advisors

Let's discuss your communications infrastructure and how Steadfast Networks can help you move forward with confidence.

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